Skip to content

Work@Home Customer Service Specialist

Posted: 11/08/2020

ContactUS Communications based in Columbus, Ohio is expanding our work@home program. You must have your own computer/laptop running windows operating systems with the ability to use a USB/Flash-drive device, high speed internet, high quality headset with a microphone and a quiet work space. Apple, Macbooks, Chrome or any tablet will not work for this position. What a typical day looks like: Input information from interactions into customer management system. Handle incoming calls, emails, letters, and chat sessions from customers Look up product information to provide answers and recommendations. Explain products in a clear and professional manner. Obtain and examine all relevant information to assess validity of complaints. Quickly assess customer needs and proactively provide solutions. Consistently use sale approach and techniques based on product. Refer unresolved customer grievances to designated departments. Qualifications: Comfortable using PC platforms, Microsoft Office Ability to type 25 wpm or greater Friendly, Energetic and personable attitude Excellent verbal and written communication skills Excellent troubleshooting skills Flexible team player with ability to execute duties efficiently Reliable and conscientious Good organizational skills and work habits Ability to work alone with minimal assistance Flexible schedule including evening and weekends up to midnight Ability to be flexible and quickly adapt to changing business need Benefits include: Paid Time Off Paid Training Medical/Dental/Vision Insurance 401K Plan Opportunity for advancement Competitive starting wage Work in the comfort of your home

Scroll To Top